Refund policy

At Nerina, we want you to love your pearls. If something isn't right, we're happy to help.

Return Window
You may request a return within 7 days of the delivery date. Return requests made after this window cannot be accepted.

Eligibility
To qualify for a return, items must be:

Unused, unworn, and in their original condition
Returned with all original packaging, including the navy suede box, tags, and any certificates or authenticity cards
Free of scratches, discoloration, or damage caused after delivery
Non-Returnable Items
Earrings, for hygiene reasons (unless defective or damaged on arrival)
Customized or made-to-order pieces
Items marked "Final Sale" at the time of purchase
Gift cards
How to Initiate a Return
Message us on Instagram within 7 days of delivery, including your order number and reason for return.
We'll confirm eligibility and share pickup or shipping instructions.
Pack the item securely in its original packaging to prevent damage in transit.
Once we receive and inspect the item, we'll notify you of approval or rejection of the return.
Refunds
Approved refunds are processed to the original payment method within 7–10 business days of receiving the returned item.
Original shipping charges (if any) are non-refundable, unless the return is due to a defect or an error on our part.
For prepaid orders, you may choose a refund or store credit. Store credit carries no expiry.
Exchanges
Need a different size or design instead of a refund? Let us know when you initiate your return, and we'll arrange an exchange subject to stock availability.

Damaged or Defective Items
If your piece arrives damaged or defective, please reach out within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, as per case. We may ask you to provide a proof of damage, while unboxing the product. 

Return Shipping
For change-of-mind returns, return shipping costs are borne by the customer. For damaged, defective, or incorrect items, Nerina covers the cost of return shipping.

Questions?
Reach out to us at via Instagram (@nerinapearls) , and we'll be glad to help.